Terms of service

Last Updated: 16 july 2026

Welcome to ClayMuse. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • You are legally capable of entering into a binding contract under Indian law.
  • All information you provide is accurate, current, and complete.

2. Account Terms

If you create an account with ClayMuse, you agree to:

  • Provide accurate and complete information.
  • Keep your login credentials secure.
  • Be responsible for all activities under your account.
  • Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are involved in fraudulent or unlawful activities.

3. Products and Services

We strive to display our products, descriptions, and images as accurately as possible. However:

  • Product colors may vary depending on your device's display.
  • Product packaging may change without prior notice.
  • Product images are for illustrative purposes only.
  • Minor variations in natural or herbal products may occur due to the nature of the ingredients.

Our products are intended for personal use only and are not for resale unless expressly authorized.

4. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices:

  • Include or exclude applicable taxes as indicated at checkout.
  • May change without prior notice.
  • Are subject to correction in case of pricing errors.

We accept payment through secure third-party payment gateways. By placing an order, you authorize us to charge the selected payment method for the total amount payable.

If a payment is declined or fails, we may cancel your order.

5. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Accept or reject any order.
  • Cancel orders suspected of fraud or unauthorized activity.
  • Limit or refuse quantities purchased.
  • Cancel orders due to pricing or inventory errors.

If your order is cancelled after payment has been received, the applicable refund will be processed to your original payment method.

6. Shipping and Delivery

We aim to dispatch orders within 3-5 business days after payment confirmation.

Delivery timelines are estimates and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • Other circumstances beyond our control

Once an order has been handed over to the shipping partner, delivery timelines are subject to the carrier's operations.

Customers are responsible for providing accurate shipping information. We are not liable for delays or failed deliveries resulting from incorrect or incomplete addresses.

7. Returns and Refunds

Our Returns and Refunds Policy forms part of these Terms.

Generally:

  • Return requests must be made within 5-7days of delivery.
  • Products must be unused, unopened, and in their original packaging unless the product is defective or damaged upon delivery.
  • Refunds, where approved, will be processed to the original payment method within 5-7 business days after inspection and approval.

Certain items, including opened personal care products, may not be eligible for return due to hygiene and safety reasons, unless they are defective, damaged, or incorrectly supplied.

Please refer to our separate Refund Policy for complete details.

8. Promotions and Discount Codes

From time to time, ClayMuse may offer promotional discounts or coupon codes.

Unless otherwise stated:

  • Promotions cannot be combined.
  • Coupons have no cash value.
  • Promotions may expire without notice.
  • We reserve the right to cancel or modify promotions at any time.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product names
  • Images
  • Graphics
  • Videos
  • Text
  • Website design
  • Trademarks

is the exclusive property of ClayMuse or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Prohibited Uses

You agree not to:

  • Use the website for any unlawful purpose.
  • Violate applicable laws or regulations.
  • Attempt unauthorized access to our systems.
  • Interfere with the security or functionality of the website.
  • Upload malicious software or harmful code.
  • Engage in fraudulent transactions.
  • Misrepresent your identity.
  • Copy or exploit website content without permission.
  • Use automated tools (bots, scrapers, etc.) without authorization.

Violation of these Terms may result in suspension of access, cancellation of orders, or legal action where appropriate.

11. Limitation of Liability

To the fullest extent permitted by applicable law:

  • ClayMuse shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.
  • Our total liability, if any, shall not exceed the amount paid by you for the specific product giving rise to the claim.
  • We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, government actions, or internet service disruptions.

Nothing in these Terms excludes liability that cannot be excluded under applicable Indian law.

12. Product Disclaimer

Our products are intended for cosmetic and personal care purposes only.

Unless specifically stated:

  • Our products are not intended to diagnose, treat, cure, or prevent any disease.
  • Individual results may vary depending on skin type and usage.
  • Customers are advised to perform a patch test before first use.
  • If irritation occurs, discontinue use and consult a qualified healthcare professional if necessary.

Information provided on this website is for general informational purposes only and should not be considered medical advice.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Changes to These Terms

We reserve the right to modify or update these Terms at any time.

Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the website after such changes constitutes acceptance of the revised Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts located in new delhi, India.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

ClayMuse

Email: Claymuse.in@gmail.com

Phone: +91 870 083 0977

Business Address: House no 1745 gali no e-54 2nd 60 ft road badarpur border new delhi 11044 Molarband Extension

Acknowledgement

By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with these Terms, please discontinue use of the website immediately.