Shipping policy

Last Updated: 14/july/2026

Thank you for shopping with ClayMuse. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how your orders are processed and delivered.

1. Order Processing

All orders are processed within 3-5business days after your payment has been successfully confirmed.

  • Orders are processed only on business days (Monday to Saturday, excluding public holidays).
  • Orders placed after business hours, on Sundays, or on public holidays will be processed on the next business day.
  • During sales, festivals, or high-demand periods, processing times may be slightly longer.

Once your order has been processed, it will be handed over to our shipping partner for delivery.

2. Shipping Methods

We work with trusted courier partners to ensure safe and timely delivery across India.

Available shipping options may include:

  • Standard Shipping
  • Express Shipping (if available)
  • Cash on Delivery (COD) (if available)

The available shipping options will be displayed during checkout based on your delivery location.

3. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

Standard Shipping: its free

Express Shipping: [EXPRESS SHIPPING COST]

Free Shipping: on all order

Any applicable shipping charges will be clearly displayed before you complete your purchase.

4. Delivery Timeframes

Estimated delivery times are:

  • Metro Cities: 5-6 days
  • Other Cities & Towns: 7-9 days

Please note that these are estimated delivery timelines and may vary depending on your location and courier operations.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email and/or SMS
  • Your tracking number
  • A link to track your shipment

You can use the tracking number to monitor the status of your order through the courier partner's website.

If you do not receive tracking information within 3 days after placing your order, please contact our customer support team.

6. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Public holidays
  • Natural disasters
  • Transportation disruptions
  • High order volumes during sales or festive seasons
  • Courier partner delays
  • Incorrect or incomplete shipping information

If your order is significantly delayed, we will do our best to keep you informed and assist you in tracking your shipment.

7. Incorrect Shipping Address

Please ensure that your shipping address and contact details are accurate before placing your order.

We are not responsible for delays, failed deliveries, or additional shipping charges resulting from:

  • Incorrect addresses
  • Incomplete addresses
  • Incorrect phone numbers
  • Customer unavailability at the time of delivery

If you notice an error in your shipping information, please contact us immediately. While we'll do our best to help, we cannot guarantee changes once an order has been dispatched.

8. Delivery Attempts

Our courier partners typically make 2 delivery attempts.

If delivery cannot be completed after the allowed number of attempts, the package may be returned to us.

Additional shipping charges may apply for re-shipping returned orders.

9. Damaged or Missing Packages

If your order arrives:

  • Damaged
  • Opened or tampered with
  • Missing items

Please contact us within 3 days of delivery with:

  • Your Order Number
  • Photographs of the package and products
  • A brief description of the issue

We will investigate the matter and work towards a suitable resolution.

10. Lost Shipments

If your shipment is confirmed as lost by the courier partner, we will arrange for either:

  • A replacement (subject to product availability), or
  • A refund, in accordance with our Refund Policy.

11. International Shipping

Option 1 – If You Ship Internationally

We currently ship to selected international destinations.

Please note:

  • Delivery times vary depending on the destination country.
  • Shipping charges are calculated during checkout.
  • Customers are responsible for any applicable customs duties, import taxes, or local fees imposed by their country's authorities.
  • Customs clearance procedures may cause delays beyond our control.

Option 2 – If You Only Ship Within India

At present, ClayMuse ships only within India.

We do not currently offer international shipping. If this changes in the future, this policy will be updated accordingly.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us:

ClayMuse

Email: claymuse.in@gmail.com

Phone: +91 870 083 0977

Business Hours: 10am-10pm

Thank You

We appreciate your trust in ClayMuse. Our goal is to ensure every order reaches you safely, promptly, and in excellent condition. If you have any concerns, our customer support team is always happy to assist you.