Return & Refund Policy

Last Updated: [14/7/2026]

At ClayMuse, your satisfaction is our priority. We take great care in ensuring that every product is carefully packed and delivered in excellent condition. If, for any reason, you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

---

1. Return Eligibility

You may request a return if your product meets the following conditions:

• The return request is made within 5days of receiving your order.
• The product is unused, unopened, and in its original condition.
• The product is returned with its original packaging, labels, and accessories (if applicable).
• You provide proof of purchase (Order ID or invoice).

For hygiene and safety reasons, we may decline returns that do not meet these conditions.

---

2. Non-Returnable Items

To ensure customer safety and maintain product quality, the following items are generally not eligible for return unless they are received damaged, defective, expired, or incorrect:

• Opened or used skincare and personal care products
• Products with broken or missing seals
• Items damaged due to misuse, improper storage, or normal wear and tear
• Gift cards, promotional items, or free samples
• Clearance or final sale items (if applicable)

3. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged during transit
• Defective
• Expired
• Incorrect (different from what you ordered)

Please contact us within 5days of delivery.

Kindly include:

• Your Order Number
• Photographs of the product
• Photos of the outer packaging
• A brief description of the issue

Once verified, we will offer one of the following at no additional cost:

• Replacement product
• Exchange
• Full refund (where applicable)

---

4. How to Request a Return

To initiate a return, please contact our customer support team:

Email: claymuse.in@gmail.com

Please include:

• Order Number
• Full Name
• Reason for the return
• Photographs (if the item is damaged or defective)

Our team will review your request and provide return instructions if your request is approved.

Please do not return any product without receiving confirmation from our support team.

5. Return Shipping Costs

If the return is due to:

Our Error

Examples include:

• Wrong item shipped
• Damaged product
• Manufacturing defect
• Expired product

Claymuse will bear the return shipping costs.

Customer Preference

Examples include:

• Changed your mind
• Ordered the wrong product
• No longer need the item

The customer is responsible for the return shipping charges unless otherwise stated.

Original shipping charges (if any) are generally non-refundable unless the return is due to our error.

---

6. Refund Process

Once we receive your returned product, it will be inspected to ensure it meets our return eligibility requirements.

If your return is approved, we will notify you by email.

Approved refunds will be processed to your original payment method within 5-7business days

Please note that depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.

7. Exchange Policy

We are happy to offer exchanges for eligible products in cases such as:

• Product received damaged
• Manufacturing defect
• Incorrect item delivered

Exchanges are subject to product availability.

If the requested product is unavailable, we may offer:

• A refund, or
• Store credit (if applicable)

---

8. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, you may request a return if the product qualifies under this policy.

If a cancellation is approved before shipment, the refund will be processed to your original payment method.

---

9. Refund Exceptions

Refunds may not be issued if:

• The returned product is used or opened (unless defective).
• The product is damaged due to improper handling after delivery.
• The return request is made after the eligible return period.
• The product is returned without original packaging where required.
• The item does not meet the eligibility criteria outlined in this policy.